Refund & Cancellation Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Overview

At Sprinters Sports & Activewear LLP ("Sprinters," "we," "us," or "our"), we strive to provide high-quality products and excellent customer service. This Refund & Cancellation Policy outlines the terms and conditions for returns, exchanges, and refunds.

2. General Return Policy

2.1 Return Eligibility

Products are eligible for return under the following conditions:

• Return request must be made within 7 days of delivery
• Products must be in original condition with tags attached
• Products must not be worn, washed, or damaged
• Original packaging and invoice must be provided

2.2 Non-Returnable Items

The following items cannot be returned:

• Custom-designed team jerseys and uniforms
• Personalized or monogrammed items
• Underwear and intimate apparel
• Items damaged by customer misuse
• Items returned after 7 days of delivery

3. Defective or Damaged Products

3.1 Manufacturing Defects

If you receive a product with manufacturing defects:

• Report the issue within 48 hours of delivery
• Provide clear photographs of the defect
• We will arrange for inspection and replacement
• No return shipping charges for defective items

3.2 Transit Damage

For products damaged during shipping:

• Report damage immediately upon delivery
• Do not accept damaged packages
• We will arrange for replacement at no cost
• Original packaging must be retained for inspection

4. Size and Fit Issues

4.1 Size Exchange

For size-related issues:

• Exchange request must be made within 7 days of delivery
• Product must be in original condition
• Size exchange is subject to availability
• Customer bears return shipping charges
• We provide free shipping for the replacement item

4.2 Size Chart Accuracy

We provide detailed size charts for all products. Customers are responsible for selecting the correct size based on measurements provided. Size exchanges due to customer error in size selection are subject to availability and return shipping charges.

5. Custom Orders

5.1 Custom Team Kits

Custom team jerseys and uniforms have special return policies:

• No returns or exchanges once production begins
• Design approval is required before production
• Minor adjustments may be possible before production starts
• Defective custom items will be replaced or repaired

5.2 Bulk Orders

For bulk orders (50+ pieces):

• Sample approval is required before full production
• Returns limited to defective items only
• Quantity adjustments must be made before production
• Special terms may apply based on order size

6. Return Process

6.1 Initiating a Return

To initiate a return:

1. Contact us at contact@sprinterssports.shop or +91 9934886493
2. Provide your order number and reason for return
3. We will provide a Return Authorization (RA) number
4. Package the item securely with the RA number
5. Ship the item to our address

6.2 Return Shipping

Return shipping charges:

• Defective items: Free return shipping
• Size exchanges: Customer pays return shipping
• Change of mind: Customer pays return shipping
• We provide free shipping for replacement items

7. Refund Process

7.1 Refund Timeline

Refunds are processed as follows:

• Refund request processing: 2-3 business days
• Bank transfer refunds: 5-7 business days
• Cheque refunds: 7-10 business days
• Online payment refunds: 3-5 business days

7.2 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Bank transfers: Refunded to original account
• Cheque payments: Cheque issued in customer's name
• Online payments: Refunded to original payment method
• Cash on delivery: Bank transfer refund

8. Cancellation Policy

8.1 Order Cancellation

Orders can be cancelled under the following conditions:

• Before production begins: Full refund
• After production starts: 50% refund
• Custom orders: No cancellation after design approval
• Bulk orders: Special terms apply

8.2 Cancellation Timeline

Cancellation requests must be made:

• Within 24 hours of order confirmation
• Before production begins
• In writing via email or phone

9. Exchange Policy

9.1 Product Exchanges

We offer exchanges for:

• Size issues (subject to availability)
• Color preferences (subject to availability)
• Different product (price difference applies)

9.2 Exchange Process

The exchange process follows the same steps as returns, with the following additional requirements:

• Exchange item must be of equal or higher value
• Price difference must be paid for upgrades
• Refund issued for downgrades (after deduction of charges)

10. Quality Assurance

All returned products undergo quality inspection before processing refunds or exchanges. Items that do not meet our return criteria will be sent back to the customer at their expense.

11. Contact Information

For returns, exchanges, or refund-related queries, contact us:

12. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

13. Governing Law

This Refund & Cancellation Policy is governed by the laws of India. Any disputes will be resolved in the courts of Bengaluru, Karnataka.

14. Customer Satisfaction

At Sprinters, customer satisfaction is our priority. If you have any concerns about our products or services, please contact us immediately. We will work with you to resolve any issues to your satisfaction.